Customer Services
We take pride in our customer service and will be happy to assist you in any way possible. If you need any information, our telephone number is (406) 727-7660, and our FAX number is (406) 452-8048. The Utility Billing/Customer Service Division is located in Room 104 of the Civic Center, #2 Park Drive South, Great Falls, Montana.
| Utility Billing Information |
Billing FAQ | Online Account Information & Payment System |
Electronic Utility Bill Notification |
Common Customer Services Forms
- New Customer Water Service Contract (10kb PDF) — use this form to apply for water service at your new address
- Utilities Connection/Disconnection Request Form (12kb PDF) — use this form to request disconnection and reconnection dates for service.
- Bank Drafting Brochure and Sign-up Form (29kb PDF) — use this form and information to sign up for bank drafting direct payment of your utility bill.
- Customer Service/Utility Billing Brochure (69kb PDF) — Brochure outlining Services/Rates; responsibilties; meters - reading and tampering; service turn on and off; consumption issues; new cutomers; moving and ownership changes; lien information; bills, budget builling; utility share; delinquent accounts; e-notificaiton; etc.
