Civilian Staff
Community Services Officers
The department has two civilian employees who are Community Service Officers. They are primarily responsible for investigating motor vehicle collisions and tracking abandoned vehicles in the city limits. Duties include, but are not limited to:
- Investigate motor vehicle collisions that occur in the city limits. This includes interviewing witnesses and drivers, reviewing physical evidence at the scene, and issuing citations when appropriate;
- Provides assistance to drivers in obtaining towing service in order to remove disabled vehicles from the roadway;
- Process collision scenes, take photographs, and tag and collect evidence as needed;
- Locates and tags abandoned vehicles and bicycles and arranges for their removal;
- Provides written reports and other documentation when required;
- Provides courtroom testimony on various aspects of collision investigation.
Police Evidence Technician
The department has two civilian employees who are police evidence technicians. They are responsible for assisting officers with processing crime scenes and handling evidence. Duties include, but are not limited to:
- Photograph crime scenes with digital, analog, or video equipment as part of processing the scene;
- Conducts searches and preserves physical evidence such as hair, fibers, dirt, body fluids, etc.
- Completes written reports as required to document crime scenes and the collection and preservation of evidence;
- Receives and stores physical evidence to maintain proper security and chain of custody of evidence until released for use in court proceedings;
- Makes appointments with attorneys and law enforcement personnel to review physical evidence in preparation for upcoming trials.
- Assits the Violent/Sex Offender Detective with assuring violent/sex offenders are registered.
Process Server
The Process Server is a civilian employee who is responsible for a variety of duties. The Process Server works closely with the police department and with Municipal Court. Duties include, but are not limited to:
- Prepares and verifies information needed in a formal subpoena and physically serves the subpoenas to the witnesses;
- Prepares and mails letters to city residents regarding random jury selection and documents the returns as a basis for the following year's jury selections;
- Serves notices of violations of specific city ordinances that have been issued by the Community Development Department;
- Maintains automated records of service and delivers information to the court to account for proper returns;
- Develops reports of arrest warrants that have been cleared by the Municipal Court or by a law enforcement officer;
- Must obtain a CJIN/NCIC certification.
Custodian
The Custodian is responsible for overall providing building maintenance and routine cleaning throughout the department. Duties include, but are not limited to:
- Performs building cleaning services, including windows, floors, carpets and restroom areas;
- Conducts checks of building security by ensuring all doors and windows are properly secured after normal business hours;
- Performs minor building maintenance repairs;
- Conducts boiler maintenance by performing cleaning of equipment and monitoring and recording water levels to ensure proper safe performance (Must obtain a Montana low pressure boiler's license);
- Arranges and performs setup of chairs, tables and other equipment for various meetings.
Police Records/Budget Supervisor
The Police Records/Budget Supervisor is a civilian employee who is primarily responsible for supervising technical personnel in the Records and Detective Bureaus as well as preparing and monitoring department budgets. Duties include, but are not limited to:
- Maintains, updates, edits and performs information queries on a automated database that contains information on crime and calls for service used for state and federal statistical reporting;
- Provides training to employees on the use of automated systems;
- Plans, assigns and directs the work of subordinate staff to ensure the needs of various bureaus within the agency are met;
- Prepares and tracks budgets and spending plans for the department in order to provide effective financial management;
- Administers grants to ensure funds are being used properly;
- Works with various entities in the dissemination of criminal justice statistics and investigative materials;
- Must obtain a CJIN/NCIC certification.
Senior Account Clerk
The Senior Account Clerk is a civilian employee who is responsible for complex bookkeeping and the financial transactions that occur within the agency. Duties include, but are not limited to:
- Maintains a complete set of accounts, including journals, general and other ledger accounts;
- Processes payroll, purchases supplies and equipment;
- Provides work direction to employees to ensure that their work assignments are completed efficiently, accurately and in a timely manner;
- Prepares appropriation allotment accounts and reports, comparing expenditures against budgets, makes adjustments, closes and balances accounts;
- Verifies, analyzes and reconciles accounts and inventory records, reconciles bank statements, audits sales and other tax reports;
- Prepares recurring and ad hoc financial reports that include significant financial analysis and recommendations for action;
- Maintains daily records and reports.
Police Information Technicians
Currently, the police department has nine police information technicians. They are civilian personnel and are responsible for the following duties:
- Plans and organizes work flow activities, procedures and methods to meet department or bureau staff support needs;
- Documents and prepares background checks, insurance letters and police reports;
- Processes legal documentation prior to and after court proceedings;
- Provides information to law enforcement personnel by accessing and maintaining computerized information regarding criminal histories, active warrants, vehicle registrations, and similar information.
- Takes notes of meetings, opens and routes mail, creates and maintains complex filing systems.
- Must obtain CJIN/NCIC Certification.
Communication Center Manager
The Communication Center Manager is responsible for maintaining and supervising the 9-1-1 emergency center that serves Great Falls and Cascade County. Duties include, but are not limited to:
- Directs the upgrade and maintenance of the data base so all addresses and areas are accurate to ensuring efficiency of emergency dispatching services within a multi-jurisdictional area;
- Plans, assigns, directs and supervises staff assigned to the 9-1-1 combined operations center and the city switchboard;
- Reviews and updates reference material and books used within the center to ensure that staff are provided with current information on policies, practices and procedures.
- Prepares various activity reports and records to ensure proper documentation of the center's activities;
- Serves as the liaison with all City departments served by the switchboard; facilitates additions, deletions and changes of phones and voice mail;
- Must obtain a CJIN/NCIC Certification.
Emergency Services Supervisor
The emergency services supervisors are responsible for supervising the 9-1-1 emergency center on a daily basis. Duties include, but are not limited to:
- Monitors the manner in which dispatchers are receiving and handling calls for service to ensure proper procedures are being followed;
- Prepares various records and reports in order to properly document activities on the 9-1-1 center;
- Provides information to law enforcement personnel by accessing computerized information regarding criminal histories, active warrants, vehicle registrations, driver's license status and similar information;
- Trains and cross-trains dispatchers in order to expand work skills and improve the center;
- Speaks before various groups on the available services of the 9-1-1 center;
- Must have at least two years as a dispatcher to be eligible for an open supervisor's position;
- Must successfully complete the Montana Law Enforcement Academy Dispatch School and also obtain CJIN/NCIC certification.
Emergency Services Dispatcher
The department has fifteen civilian employees that work in the emergency 9-1-1 center as emergency services dispatchers. They are primarily responsible for dispatching police, fire, medical, and sheriff's department personnel as needed for calls for service. Dispatchers rotate shifts every two months and work one of three shifts: Duties include, but are not limited to:
- Monitor and dispatch units to respond for calls for service involving life threatening or other emergency situations;
- Prepares various record sand reports in order to document all shift activities;
- Provides information to law enforcement personnel by accessing computerized information regarding criminal histories, active warrants, vehicle registration checks, driver license checks, and other requested information;
- Speaks before various groups regarding the 9-1-1 emergency center;
- Must complete the Montana Law Enforcement Academy Dispatch School and also obtain a CJIN/NCIC Certification.
Office and Administrative Specialist
The Office and Administrative Specialist is a civilian employee who is responsible for performing highly varied office clerical work. Duties include, but are not limited to:
- Responds to questions and inquiries from the general public via phone, switchboard and in person and directs questions or requests for information to the appropriate person;
- Serves as a receptionist, greets and assists public and other City employees;
- Takes messages and directs to the proper source for assistance for all city offices;
- Prepares reports or other written documentation as required.
